Property Management & Real Estate Blog

I was looking for a specific list of items in a condo but honestly good building management wasn't something I considered until I had to deal with the absolute worst company for the first few months after moving in. I'm talking alarms going off for days, elevator going down the day before my move-in with no warning or apology or accountability, the parking structure being down with our cars stuck 10 feet in the air, etc. And while all of these may be normal growing pains of a new building, we were treated so poorly by the building management when we would call to ask for assistance that most of us gave up and stopped calling. Thankfully, Tim of the Platinum Realty Group took over and to say it was a breath of fresh air is a complete understatement. He deals with things proactively rather than retroactively, keeps open lines of communication, and is so pleasant to speak with. I am so grateful that they took over!

Nice location to live and walking distance for Train ,restaurant Coffee shop

I've been working with Tim Andrew at Platinum Realty Group for a while and it's been a great experience! Tim is great to work with, very nice, responsive and detail oriented. Highly recommend working with this company!

Great relationship even though we have brought some issues along that need resolution.

It is of course very early to us to give meaningful feedback. I will say that Phong Smith has been very responsive as we have communicated w/him periodically via e-mail.

I recently starting working with Tim Andrew at Platinum Realty Group and it's been such a pleasure! Tim is super nice, responsive, and patient. I highly recommend working with this company! 🙂

I moved into my condo this summer and it is my first time owning a home. Phong and Tim have always been responsive and available to answer any of my questions, or even stop by my home if I am unsure of anything or need anything checked out. They have been reliable, helpful, and invaluable resources to me as I learn about homeownership!

Tim and Phong have managed our condo building since the day it was built and have been great thus far! They are responsive to any immediate issues that we have at the building and are great at managing the financials of the association, including preparing annual budgets, renewing insurance, collecting association fees and all other tasks. Would definitely recommend them.

I’m a trustee of a building that Platinum manages and have had nothing but good experiences with them. Financials are always in order and detailed reports are delivered monthly. We’ve had a few emergencies and the team has been very responsive, going above and beyond each time. They’re also a great resource for sourcing people or bids for projects, providing guidance and responding promptly to our requests. I would highly recommend them to anyone looking for a management company.

As a trustee of a condo association, Phong and Tim have been a tremendous resource- responsive, thoughtful and effective. Leaps ahead of the previous managers, I recommend them without hesitation and feel fortunate they are in our corner!

In general, you don't think much about a property manager until things go wrong, and then you learn whether you have a winner or a loser. These guys are the WINNERS! - or more importantly, we are the winners for hiring them. The best way for me to describe how good they are is to compare Platinum to our previous property manger is to list all the things they do right: 1. They provide organized and detailed financial statements, budgets, long-term planning in order to maintain property value, and they keep a good eye on the reserves of the future. 2. They have construction knowledge and know what to do when things break. 3. They have a comprehensive list of professional service providers and repair consultants so when things do go wrong, they can call someone over quickly - roofs, elevator, cleaners, gardeners, alarm services, etc. 4. They are able to do the legwork to get detailed bids, negotiate, and oversee projects so that we are using the best service people. They are responsive by email and phone when they are needed. 5. They even helped me source a service person to do some work inside my unit 6. The understand insurance and contracts. The property manager we had before Platinum was disorganized, inexperienced, and useless. Two years into that contract and we knew we need to find another property manager. We have been with Platinum for a little more than 2 years and we are so grateful to have found them. And finally, we are a small building with just 8 units. Most property managers didn't want to work with us because of our size, but we are thrilled that Platinum took us on as a client.

Platinum Realty Group manages my investment properties that I rent out in South Boston. They are extremely reliable, very responsive, and get me the best rents I have seen. Their accounting is always accurate down to the penny and my tenants rave about the management services that they provide. Happy Tenants = Happy Landlord and these guys certainly keep my tenants happy!

Tim, Phong, and everyone at Platinum Realty have gone above and beyond for us and those in our building since day 1. They are extremely responsive, reliable, and have been a helpful resource for us as new home owners. Thank you Phong and Tim!

I moved into my condo this summer and it is my first time owning a home. Phong and Tim have always been responsive and available to answer any of my questions, or even stop by my home if I am unsure of anything or need anything checked out. They have been reliable, helpful, and invaluable resources to me as I learn about homeownership!

Tim and Phong have managed our condo building since the day it was built and have been great thus far! They are responsive to any immediate issues that we have at the building and are great at managing the financials of the association, including preparing annual budgets, renewing insurance, collecting association fees and all other tasks. Would definitely recommend them.

Tim and Phong started managing our building in East Boston a few months ago. Our building isn't easy to manage with all its weird quirks and idiosyncrasies, but they do a good job working through all the issues and keeping all the owners informed. They seem very experienced and are very professional.

In general, you don't think much about a property manager until things go wrong, and then you learn whether you have a winner or a loser. These guys are the WINNERS! - or more importantly, we are the winners for hiring them. The best way for me to describe how good they are is to compare Platinum to our previous property manger is to list all the things they do right: 1. They provide organized and detailed financial statements, budgets, long-term planning in order to maintain property value, and they keep a good eye on the reserves of the future. 2. They have construction knowledge and know what to do when things break. 3. They have a comprehensive list of professional service providers and repair consultants so when things do go wrong, they can call someone over quickly - roofs, elevator, cleaners, gardeners, alarm services, etc. 4. They are able to do the legwork to get detailed bids, negotiate, and oversee projects so that we are using the best service people. They are responsive by email and phone when they are needed. 5. They even helped me source a service person to do some work inside my unit 6. The understand insurance and contracts. The property manager we had before Platinum was disorganized, inexperienced, and useless. Two years into that contract and we knew we need to find another property manager. We have been with Platinum for a little more than 2 years and we are so grateful to have found them. And finally, we are a small building with just 8 units. Most property managers didn't want to work with us because of our size, but we are thrilled that Platinum took us on as a client.

Since taking over management of our eight-unit condo in December 2018, Platinum Realty Group has done an outstanding job. They are professional partners in managing all aspects of our condo, solving problems and helping us to maintain our facility. They consistently are attentive and responsive, have done a tremendous job sourcing contractors and supervising work. Our budget consistently is accurate and updates are provided on a timely basis every month. We enthusiastically recommend them.