Owner FAQs
Answers to your frequently asked questions
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Can I contact you after hours?
Yes. We provide an emergency contact line for urgent situations. All other inquiries are addressed during standard business hours. -
Do you offer a direct deposit for rental income?
Absolutely. We provide direct deposit services to ensure fast, secure, and reliable owner disbursements each month. -
Will I be able to review or sign the lease?
Owners are welcome to review all lease agreements. We typically handle the lease signing on your behalf. -
Do you offer real estate sales services?
Yes. In addition to property management, we can assist with buying or selling investment properties. Reach out to learn more about our brokerage services. -
How and when do I receive my rental income?
Owner payments are typically processed monthly on the 10th of the month, following rent collection and expense reconciliation. Funds are sent via direct deposit or check, per your preference. -
How is rent collected?
We offer tenants multiple ways to pay, including online portals and automated EFT. This ensures on-time rent payments and improves consistency in your cash flow. -
What lease terms do you use?
We typically sign 12-month leases, but lease duration can be customized based on market demand and your investment goals. -
What security deposit amount do you require from tenants?
Security deposits are equal to one-month’s rent. -
When can you start managing my property?
We can begin immediately after all agreements are finalized and the property is ready for leasing. -
What types of properties do you manage?
We manage a range of residential property types, including single-family homes, condos, townhomes, and multi-family units. -
What kinds of reports will I receive—and how often?
You'll receive monthly financial reports outlining rent payments, expenses, and maintenance activity. Additional custom reports are available and can even be generated on your own through your Owner’s Portal! -
Who holds the tenant’s security deposit?
We hold all security deposits in separate trust accounts, in compliance with all applicable laws and regulations.


